SÉRUM HYDRATANT

Refund policy

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🔄 Return Policy
At client, your satisfaction is a priority. However, for hygiene and quality reasons, certain conditions apply to exchanges.

📌 Exchange conditions
We only accept exchanges if the product:

Is unworn, unwashed, undyed, and in its original condition.

Has not been altered (no cutting, gluing, heat, etc.).

Is returned within 7 days of receiving the order.

🚫 No refunds are offered.
🚫 Custom wigs are not exchangeable.

🔁 How does the exchange work?
Once the product has been returned and inspected, we will send you a confirmation email.
If the exchange is approved, you can choose another product of equivalent value. If there is a price difference, an adjustment will be applied.

🚚 Return shipping costs
Return shipping costs are the responsibility of the customer, except in cases where we are at fault (e.g., defective product or incorrect order).

We recommend using a delivery service with a tracking number.

📞 Need help?
For any exchange requests, contact us at akelbeautyhair@gmail.com with:

-Your order number

-A photo of the product (if applicable)

-The reason for the exchange