Help · Before and after your order
How can we help?
Questions about sizing, lace, installation, delivery or an order? Contact Akel using the method that works best for you.
Contact Akel
Talk to the Montréal team
Include the product name and any useful details so the team can answer your question more precisely.
Email
akelbeautyhair@gmail.com
Phone
+1 (514) 594-1252
Salon
6767 rue Saint-Hubert, Montréal, Québec H2S 2M7, Canada
Directions
Salon hours
Monday to Thursday 10 a.m.–5 p.m.Friday 10 a.m.–8 p.m.Saturday and Sunday 10 a.m.–5 p.m.
Quick answers
Find the right information
Frequently asked questions
The essentials before you order
How do I choose my cap size?
Measure your head circumference with your hair lying flat, then compare it with the size range shown on the product page. If you are between sizes, contact Akel before ordering.
Can I visit the Montréal salon?
Yes. The salon address and published opening hours are listed above. If you are unsure before travelling, contact Akel first.
When will my order be dispatched?
Products are prepared, packed and dispatched within 72 hours. Delivery time after dispatch depends on the destination and carrier.
What are the exchange conditions?
An exchange must be requested within seven days of receipt for a product that is unworn, unwashed, undyed and unmodified. A unit customized by cutting the lace is final sale.