Before you order
Exchanges and returns
What to know before trying on or modifying your unit.
Exchange policy
Your satisfaction is a priority. For hygiene and quality reasons, the following conditions apply to exchanges.
Exchange conditions
We only accept an exchange when the product:
- is unworn, unwashed, undyed, and in its original condition;
- has not been modified — no cutting, glue, heat, or other alteration;
- is returned within 7 days of receiving the order.
How does an exchange work?
Once the returned product has been inspected, we will send you a confirmation email. If the exchange is approved, you may choose another product of equal value. Any price difference will be adjusted.
Return shipping
The customer is responsible for return shipping costs unless the error is ours, for example a defective product or an incorrect order. We recommend using a tracked shipping service.
Need help?
To request an exchange, email akelbeautyhair@gmail.com with your order number, a photo of the product when applicable, and the reason for the exchange.